The import tax and duties you’ll need to pay for a shipment are determined by several factors, including: 
* The value of the goods (including insurance and shipping fees) 
* The goods description 
* The country or region of origin 
* The destination country’s tariff rates 
* The goods’ HSN code(s)  

Many countries have a minimum threshold of order value that goods have to meet before taxes and duties apply – this is called a ‘de minimis’ level. In other words, if the value of the order is below this threshold, it can enter the country without the buyer having to pay additional fees like import taxes or customs duties, but if the order exceeds this amount, those extra charges kick in.  

Since it is dependent on many factors, we have no control over the custom duty charges. The price you pay does not include customs charges as these are not known at the time the order is placed. Hence, we do not have any control over when and how much you will be charged.

Please note that the decision is made by the relevant authorities in the delivery country who will contact your recipient if there are any charges to be paid.

The courier will attempt to clear your parcel as quickly as possible through customs; however, there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.

Generally, customs will contact the recipient directly and for this reason, we request for you to ensure that you include all up-to-date and correct contact details for the receiver during the booking process.

As per the latest communication from our courier partner, there have been significant regulatory changes impacting shipments to the United States:

"As you may have seen in the news, the President of the United States has issued several Executive Orders (EOs) imposing additional tariffs on all countries. Additionally, shipments from all countries with a value over USD 800 now require formal entry processing into the United States. This limit was previously set at USD 2,500. Earlier, shipments valued between USD 800 and 2,500 could be cleared using a simplified and expedited informal entry process. These changes are being implemented under the emergency economic powers granted by the International Emergency Economic Powers Act (IEEPA)."

Due to these updates, some of our clients are experiencing delays and may be required to provide either their Importer Number (EIN) or Social Security Number (SSN) along with IRS verification for customs clearance.

We understand this may be inconvenient and truly appreciate your patience and cooperation as we navigate these changes. For any questions, feel free to reach out to us directly.