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REFUND POLICY

Returns

Our return policy is valid 14 days after receiving the product. Unfortunately, we can’t offer you a refund or exchange after the lapse of 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (Box, Paper, and Fixing System).

To complete your return you need to do the following:

  • - Send an Email to info@glittershardware.com with notification of Return. In the email send us the proof of your purchase and the reason for your return

  • - The buyer needs to pay for the return shipping charges


REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. On approval your refund will be processed and you will receive the payment in 15 working days.

Order Customisation

We do not accept returns or exchanges on custom orders. Each custom item is made to order and tailored to your specifications, making it difficult to resell. All sales of custom orders are final. Once an order is placed and production begins, no refunds will be issued.


Late or missing refunds (if applicable)

There is often some processing time before a refund is posted. Inspite of this, if you still have not received your refund, please contact us at info@glittershardware.com or call +919820621411


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item or to be replaced by any other item send us an email at info@glittershardware.com


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.


Shipping

To return your product, you should mail your product to

Glitters International,

321, Wadala Udyog Bhavan,

Naigaon Cross Road,

Next to Wadala Telephone Exchange,

Wadala (W), Mumbai 400031

India

You will be responsible for paying for your own shipping costs for returning your item and you should consider using a trackable shipping service.